Mühle Glashütte USA will accept requests for returns within 7 days of receipt of the items by you, or other third party designated by you, other than the shipper/carrier.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
We receive the request for returning product within 7 days following the receipt of the product as described above and the product is returned to Mühle Glashütte USA within 10 days of receiving Return Authorization (via RA number as explained below).
The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new; all corresponding packaging, certificates, labels, and accoutrements must be included and in unused condition.
Receiving a Return Authorization (RA number) does not guarantee refund or exchange. All refunds and exchanges are dependent upon inspection and review of the returned product to meet the criteria as explained in (2.b.).
(3) Returns Procedure
Prior to returning any product(s), contact Mühle Glashütte USA at 727-896-4278 or Damir@DuberTime.com to obtain a Return Authorization (RA) number. Please have your contact information as well as serial and model number of the product(s) to be returned in order to complete the RA number generation.
When preparing the product(s) for shipping, the RA number should be clearly visible on the outside of the package as well as on any and all correspondence inside the package.
Ensure the product is packed appropriately to avoid any shipping related damage, include ALL boxes, papers, and any other accoutrements included when the product was received.
Insure the package shipment for the full value of the product.
The following kinds of products may not be returned under this policy:
Product which has been used, worn, or had its new condition altered in any way.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
(6) Improper Returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product;
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
(7) About Us
Mühle Glashütte USA is the Authorized and Independent North American Distributor of Mühle Glashütte Company products.
Mühle Glashütte USA
1115 4th Street North Unit# B
Saint Petersburg, FL 33701